FAQs

Frequently Asked Questions

Customers must contact KM Supplies within 7 days from the delivery date and request return authorization. Unauthorized returns will not be accepted. All returning items must be sent or brought to :

KM Supplies,Inc.
1132 Crenshaw Blvd.
Los Angeles CA 90019

For further assistance or any other inquiries, please feel free to contact us anytime.

We make every effort to prepare and ship your order as promptly and accurately as possible and it is one of our biggest joy to see our customers happy with our products. However, we also recognize that is not always the case and we are happy to accept returns for you.

If you received a defective or a wrong item due to our error, please contact us within 7 days of delivery date. We will be happy to issue a refund or exchange for incorrectly shipped, damaged, or defective products.

A 15% restocking fee will be charged on returns that are due to reasons other than stated above. In order to receive a full credit, return products must be in unopened/unused condition in original packaging with an original invoice. We do not accept any returns without return authorization from KM Supplies,Inc. Please contact us prior to returning your order for further information.

We accept payments by Visa, MasterCard, American Express, or Discover charge cards. We also accept prepaid orders with personal check, business check, or money order payable in US funds. (In case of prepaid orders, you need to contact us via phone or email to place your order.)

During the process of our recent renewal of the website, some of the locked information on our customer list could not be implemented and password information are missing. We sincerely apologize for the inconvenience and ask you to reset your password to enjoy a full access to our new and improved website. Thank you for your understanding and support.

We offer various acupuncture and other medical-related products. Some of these products (i.e. acupuncture needle) are meant for professional use only and sale to public is prohibited by law. We ask for these information to check your eligibility to purchase these products. License or student ID number you provides is only used to check in this matter.
Please enter your license number or student ID and name of the school during registration to have an authorized access to these products.

Of course! You do not have to be a licensed practitioner to register and place orders with us. You will be prevented for some of the items that are only for practitioners but all the other items are still available for you to view and order.

Please contact us for status change. You can send us a message via Contact Us or give us a call to inform us of your license # or student ID #. We will review your information and update your status so you can view and purchase practitioner products as well. Please give 24~48 hours for status change to take effect.

We are happy to accommodate our customers in any way possible. If you don’t feel comfortable placing an online order, we are happy to accept phone orders instead. To place a phone order, please call us at 323-954-0901, Monday through Friday between 9:00 am and 5:00 pm (PST). You can also place orders by email ([email protected]), or fax 323-954-0903.

Yes, we do! If you wish to visit our offline store to see our merchandise in person and/or a demonstration, please feel free to visit us at below address.

KM Supplies, Inc.
1132 Crenshaw Blvd.
Los Angeles, CA 90019

We are open Monday through Friday from 9 am to 6 pm and Saturday by appointment only. We will be happy to see you there. 🙂

We are more than happy to assist our international customers. We ship worldwide and offer various shipping options for affordable and/or fast international delivery. Please note that international shipments may take more time for transit and Custom fee may occur.

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