I registered before but can't login. Why?

During the process of our recent renewal of the website, some of the locked information on our customer list could not be implemented and password information are missing. We sincerely apologize for the inconvenience and ask you to reset your password to enjoy a full access to our new and improved website. Thank you for your understanding and support.

Why do you ask for a license number or a student ID number?

We offer various acupuncture and other medical-related products. Some of these products (i.e. acupuncture needle) are meant for professional use only and sale to public is prohibited by law. We ask for these information to check your eligibility to purchase these products. License or student ID number you provides is only used to check in this matter.
Please enter your license number or student ID and name of the school during registration to have an authorized access to these products.

I am not a practitioner. Can I still register?

Of course! You do not have to be a licensed practitioner to register and place orders with us. You will be prevented for some of the items that are only for practitioners but all the other items are still available for you to view and order. 

I wasn't a practitioner or a student when registered, but now I am. How can I update my information?

Please contact us for status change. You can send us a message via Contact Us or give us a call to inform us of your license # or student ID #. We will review your information and update your status so you can view and purchase practitioner products as well. Please give 24~48 hours for status change to take effect.

Can I place an order by phone? 

We are happy to accommodate our customers in any way possible. If you don't feel comfortable placing an online order, we are happy to accept phone orders instead. To place a phone order, please call us at 323-954-0901, Monday through Friday between 9:00 am and 5:00 pm (PST). You can also place orders by email (info@kmsupplies.com), or fax 323-954-0903.

Do you have an offline store where I can visit?

Yes, we do! If you wish to visit our offline store to see our merchandise in person and/or a demonstration, please feel free to visit us at below address.

KM Supplies, Inc.
1132 Crenshaw Blvd.
Los Angeles, CA 90019

We are open Monday through Friday from 9 am to 6 pm and Saturday by appointment only. We will be happy to see you there. :)

Do you accept international orders?

We are more than happy to assist our international customers. We ship worldwide and offer various shipping options for affordable and/or fast international delivery. Please note that international shipments may take more time for transit and Custom fee may occur.

What are my delivery options? 

When placing an order, you can check for different options of shipping methods offered. Orders will usually be shipped via UPS, or USPS within 1 to 2 business days after we receive your order unless specified otherwise. We recommend using a physical address where possible since PO Box addresses may delay delivery. Once your order is fulfilled and shipped, an email with your tracking number will be sent to you so you can keep track of your shipments. 

Below are the estimated delivery time for different services, provided by the carriers.

UPS

  • Next Day Air®: Next business day delivery (Some locations in Alaska and Hawaii require additional transit time)
  • 2nd Day Air®: Delivery by the end of the second business day. (Some locations in Alaska and Hawaii require additional transit time)
  • 3 Day Select®: Delivery by the end of the third business day. 
  • UPS Ground: Affordable service for day-definite delivery typically in 1 to 5 business days based on origin and destination of the parcel.
  • Worldwide Expedited®: Delivery in 2 business days to Canada                                                                       Delivery in 2~3 business days to Mexico                                                  Delivery in 3~4 business days to Europe                                                            Delivery in 4~5 business days to Asia and Latin America

USPS

  • Priority Express Mail: Overnight delivery to most U.S. locations 
  • Priority Mail: Fast domestic delivery in 1~3 business days based on origin and destination of the parcel
  • First Class Mail: Affordable service for small packages weighing up to 1 lb, delivery in 3~5 days or less
  • Priority Mail Express International: 3-5 business day delivery to most countries
  • Priority Mail International: 6-10 business day delivery
  • First Class Mail International: Affordable way to send small packages. Delivery time varies by destination

Can I pick up from your store directly after placing order online?

Yes, you can! When you look through your available shipping methods, Store Pick-Up will appear as one of the shipping methods. This option is free of charge so it can be a convenient and an economical way for you to select if you are close by or planned to visit the area. (This option is open for all US customers regardless of their locations. We updated this way because many customers who travel from other states also asked for the same option to be available for them as well.) 

The pick-up location is:

KM Supplies, Inc.
1132 Crenshaw Blvd.
Los Angeles, CA 90019

If you have any further questions or inquiries regarding store pick-up, please contact us for further assistance. 

How is shipping fee calculated?

All shipping fees are automatically calculated during the checkout process. The shipping address and the total weight of your contents determine the shipping fee. There is no hidden fees or charges as we do not add any handling fees to your order. 

What forms of payment does KM Supplies accept?

We accept payments by Visa, MasterCard, American Express, or Discover charge cards. We also accept prepaid orders with personal check, business check, or money order payable in US funds. (In case of prepaid orders, you need to contact us via phone or email to place your order.)

Does KM Supplies offer a warranty on products? 

Our warranty for all products is 30 days or manufacturers' warranty unless noted otherwise. This warranty does not cover damage from mishandling, dropping, or alterations. 

What is the return policy of KM Supplies? 

We make every effort to prepare and ship your order as promptly and accurately as possible and it is one of our biggest joy to see our customers happy with our products. However, we also recognize that is not always the case and we are happy to accept returns for you. 

If you received a defective or a wrong item due to our error, please contact us within 7 days of delivery date. We will be happy to issue a refund or exchange for incorrectly shipped, damaged, or defective products. 

A 15% restocking fee will be charged on returns that are due to reasons other than stated above. In order to receive a full credit, return products must be in unopened/unused condition in original packaging with an original invoice. We do not accept any returns without return authorization from KM Supplies,Inc. Please contact us prior to returning your order for further information.

What steps do I need to take in order to return items to KM?

Customers must contact KM Supplies within 7 days from the delivery date and request return authorization. Unauthorized returns will not be accepted. All returning items must be sent or brought to : 

KM Supplies,Inc.
1132 Crenshaw Blvd.
Los Angeles CA 90019

For further assistance or any other inquiries, please feel free to contact us anytime.


NOTE: No claims or warranties of medical efficacy are intended or implied for any products sold. The purchaser accepts full responsibility for the safe and proper use of these devices and agrees to indemnify and hold harmless the supplier and manufacturer from any consumer claims arising from or concerning these products or their ultimate use.

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